Learn how downloads, support, product use, refunds, and educational formulation resources work at FormulasOne.
Products are delivered digitally through an on-site download link after payment. Email delivery is also used as an additional access method when server mail delivery is available.
No. FormulasOne products are downloadable digital guides, formula packs, templates, and educational resources. No physical goods are shipped.
The resources are educational and practical references. You are responsible for testing, safety assessment, regulatory compliance, packaging compatibility, stability, and final product decisions before selling any cosmetic product.
Contact support@formulasone.com with your order number and checkout email address. We can verify the order and help restore access.
Because digital files can be accessed immediately, sales are generally final after download access is provided. Technical access issues, duplicate payments, and similar cases can be reviewed through support within 7 days.